Refund and Returns Policy

Refund & Return Policy

We strive to provide the best decoration services and ensure customer satisfaction. This Refund & Return Policy explains the terms under which refunds, cancellations, and returns are handled for our services, including Birthday Decoration, New Year Decoration, Baby Shower, Baby Welcome, Wedding Anniversary, Haldi & Mehndi, Valentine Special Decoration, and Candlelight Dinner Decoration.

Service-Based Policy

Our services are event-based and customized as per customer requirements. Due to the nature of decoration services, returns are not applicable once the service has been completed.

Cancellation Policy

• Cancellations made 24 hours or more before the scheduled event may be eligible for a partial refund.
• Cancellations made less than 24 hours before the event are non-refundable.
• Advance booking amounts are generally non-refundable, as materials and arrangements are prepared in advance.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Service could not be delivered due to unavoidable reasons from our side.
• Major service-related issues that do not meet the agreed requirements.

Refund approval is subject to review and confirmation.

Refund Process

• Approved refunds will be processed within a reasonable time.
• Refunds will be issued using the original payment method.
• Processing time may vary depending on the payment provider or bank.

Rescheduling Policy

• Event rescheduling requests must be made at least 24 hours in advance.
• Rescheduling is subject to availability.
• Additional charges may apply if there are changes in decoration requirements.

Damage & Property Disclaimer

Any damage to venue property, décor items, or surroundings during or after the event due to client actions will be the responsibility of the client.

Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice.